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Shipping & Returns

Payment

All major credit cards are accepted via Paypal, a payment system which ensures the highest level of encryption for your personal details and does not require a Paypal account.

Your purchase will be shipped when Paypal advises that your payment has been made.

Shipping

We can ship to virtually any address in the world. 

Printed patterns shipped alone will cost a flat rate of $2.60 in NZ, $4.00 to Australia and $4.00 everywhere else, this is due to the dimension of the envelope (up to 10 patterns)

Everything else is charged based on weight.

0 - 50g = $4.00 NZ, $5.00 to AU, $6.00 to everywhere else

50 -100g = $4.00 in NZ, $5.00 to AU, $10.00 to everywhere else.

101 - 200g = $5.00 in NZ, $7.00 to AU, $15.00 to everywhere else.

Over 200g $5.00 in NZ, $10.00 to AU, $20.00 to everywhere else.

Shipping within NZ is free for orders over $100

Shipping to Australia is free for orders over $120.00

All charges are in $NZ

All yarns are plastic wrapped.

Any delay will be notified to the customer immediately.

These shipping charges are for NZ Post standard post and International Air, if you require tracking or insurance please advise in the notes and I will invoice you for the extra postage costs.

See NZ Post website 

Returns Policy


You may return items within 30 days of delivery for a full refund if you have received an incorrect or defective item. We'll also pay the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The refund option does not apply to downloadable files, please choose carefully.

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